Our policy

Booking, Payment and Cancellation

• Registration for courses, clinics, private consultations and events is binding. You will receive a confirmation email, to the email address you provided (please check your junk box). If you have not received it, please contact marina@thinkingdog.se immediately.

• Payment is due at time of booking.

• According to Swedish legislation on consumer protection in the case of distance contracts, you have the right to cancel your order within 14 days after you have received the booking confirmation. The right of withdrawal will be void if you started the course within these 14 days.

• If you cancel the course with reference to the Distance Shopping Act, the entire course fee will be refunded, however an administrative fee of SEK 500 per booking will be charged.

• If you are unable to attend, you may transfer the place to another person free of charge.

• If you cancel your booking more than 1 month before course start, the entire course fee will be refunded, with a cancellation fee of 500 SEK deducted for administrative and course related charges

• In case of cancellation 4 – 1 weeks before course start, 50% of the course fee is refunded, minus the cancellation fee of 200 SEK.

• In case of cancelation less than 1 week before course start the entire course fee is charged and no refund allowed.

• If you have to cancel the course due to circumstances beyond your control, for example acute illness, free cancellation applies minus the cancellation fee of 500 SEK, upon presentation of a medical certificate.

• The right of withdrawal does not apply to the clinics, try-on opportunities, training-meets and other events that Thinking Dog organizes as these are on a fixed day and time.

• If you have missed an individual course session, you are welcome to make it up / catch-up session on the next course subject to availability.

• In cases where a course is not fully booked, we reserve the right to shorten the course duration, while maintaining the full course contents, learning and quality.

• We reserve the right to cancel a course with too few bookings. In those cases, 100% of the course fee is refunded.

• Cancellation and other communication related to your booking shall always be done in writing to marina@thinkingdog.se

The dog

• All dogs that come to, or take part in, Thinking Dog activities must be vaccinated and free from infection and parasites.

• Dogs should be vaccinated against distemper, hepatitis and parvovirus (triple vaccination) and against kennel cough (parainfluenza). The breeder usually ensures that the puppy receives the basic vaccination at around 8 weeks of age, then additional vaccinations must be done at 12 weeks of age and then when the dog is around one year old.

• Basic Vaccination for dogs within Sweden –

Distemper (distemper) (D),
Hepatitis HHC (inflammation of the liver) (H),
Parvovirus infection (P) = DHP vaccine valid for 3 years.

• When renewing the DHP vaccine, you can choose to add Kennel cough vaccine (PI) In the same syringe = DHPPI.

• Kennel cough (PI) or (KC) is given annually.

• Should your dog become ill or carry an infection before the start of the course it shall stay home. The entire course fee will be refunded upon a presentation of a veterinary note.

• Full chokes or other types of aversive collars, etc. are not permitted.

• Should you wish to be informed and receive advice on alternative and effective methods that do not harm the dog neither physically nor psychologically; you are more than welcome to contact marina@thinkingdog.se

• Bitches in season are welcome but must wear a doggie diaper. Bitches in high heat are not allowed; however, you are welcome to attend without your dog.

• Strict dog owner responsibility – The Act on supervision of dogs (Act 2007:1150)

https://sverigeshundforetagare.se/agare/att-vara-hundagare/strikt-agareansvar

As dog owners, we not only have to make sure that our animals feel good, are properly cared for with food, exercise, mental stimulation and veterinary care. We are also obligated to relate to laws and rules in society – one of the most important is our strict responsibility as dog owners – this means that we are always responsible for everything our dog does or does not do.

Media & Privacy Policy

It is important for us that you understand and feel secure in how we handle your personal data.
GDPR (General Data Protection Regulation) EU data protection regulation – 2018-05-25.

• We photograph and film at courses, training-meets and events, if you do not want to be photographed and/or filmed, you must let us know via email marina@thinkingdog.se

• When you sign up for a course, clinic, private consultation or other events, you agree to be added to Thinking Dog’s customer register and mailing lists.

• We save your personal data when:

• You register to, or buy, Thinking Dogs’ courses, clinics, private consultations or events.
• You contact us.

• The personal data we save are:

• Name, address, correspondence
• When we request information about your dog at a course, clinic, private consultation or event that is noted on your personal invoice; This information is only shown on the invoice which can be seen by you, Thinking Dog staff, finance managers, auditors and the tax authorities in the event of an audit.
• Information about transactions; amount, time, type of transaction and product.
• Your Social-security number is normally not requested, but if needed, it can also be saved.

• How is the personal data used by Thinking Dog?

• When handling accounting for the business according to the Bookkeeping Act.
• Your data can only be accessed by Thinking dogs’ staff that need to have access to your personal data to carry out their assigned work. In addition, data can be shared with authorities in accordance to Swedish law.
• Sending information and marketing.

• We never give out, share or sell your personal data, or e-mail addresses to third parties nor do we send spam mail.

• Your approval occurs when purchasing Thinking Dog services and products, and when you contact Thinking dog. You can ask Thinking Dog to delete all, or part of, your personal data at any time by contacting us at marina@thinkingdog.se

• Website / Cookies On our website we use cookies to improve the user experience. By using the website, you accept cookies.